Privacy Policy

Last updated: January 2025

Introduction

Fixology ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our AI diagnostics platform and related services.

Information We Collect

We collect information you provide directly to us, including:

• Contact information (name, email, phone number)
• Device information for diagnostics (device model, symptoms, IMEI numbers)
• Shop information for business accounts (shop name, location, staff details)
• Payment information for paid services
• Communications you send to us

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI diagnostics services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Train and improve our AI diagnostic models (using anonymized data)

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our platform is built with SOC 2-ready architecture and follows industry best practices for data security.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

Your Rights

Depending on your location, you may have rights including:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data
• Data portability
• Objection to processing

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at privacy@fixologyai.com.