The Problem We Saw
After years of working in repair shops, we noticed the same pattern everywhere: experienced technicians carrying all the diagnostic knowledge in their heads, new techs struggling to learn, and customers left confused about what's wrong with their devices.
The repair industry runs on tribal knowledge. When a senior tech leaves, years of expertise walks out the door. When a customer asks "what's wrong with my phone?", they get jargon instead of clarity.
We built Fixology to change that. 100,000+ repair datapoints, distilled into an AI that speaks both technician and human.